After discussions with both airlines we are pleased to announce that LATAM Airlines and Malindo Air now officially allow Plane Pals on board - the list keeps growing!
To keep on board crew happy, as they have the ultimate say, we recommend using Plane Pal as per our instructions:
- Plane Pal is to be used in the window seat or the middle seat in the centre rows
- Plane Pal is not to be used during take off or landing
- The child's seatbelt remains fastened at all times (you can request an infant extender belt to help with this)
Aircrafts are private property and airlines ultimately decide what is/isn't allowed on their flights. However, of the airlines we have encountered, the good news is most are supportive of our mission 'to make travel luxurious for all families'.
The following airlines have advised via their customer service that they allow Plane Pal:
Delta Air Lines
KLM Royal Dutch Airlines
Royal Jordanian Airlines
The above list is indicative only and provided on a "best endeavours basis", based on responses from airlines and/or previous customer experiences. In using this information, you accept we can't be held responsible should the airline refuse use. As advised in section 1.4 of our terms, refunds are not allowed where a third party carrier refuses a Plane Pal's use.
You accept full responsibility for contacting your carrier prior to purchasing to check they don't expressly exclude the use of a Plane Pal onboard, as policies can change frequently e.g from our experience, we do find that depending on who you speak to the answer can change back and forth during one phone call!
Couldn't find your airline above? Don't panic. We probably haven't had a clear indication from the airline yet. We suggest you contact the airline directly or check out customer experience on our Facebook Page.