IMPORTANT INFO

The above list is indicative only and provided on a "best endeavours basis", based on responses from airlines and/or previous customer experiences. If you are ever travelling with a Plane Pal and are declined use on one of our approved airlines, let us know as soon as possible as we track this information and aim to ensure all airlines are educated around its use. In using this information, you accept we can't be held responsible should the airline refuse use. As advised in section 1.4 of our terms, refunds are not allowed where a third party carrier refuses a Plane Pal's use.

You accept full responsibility for contacting your carrier prior to purchasing to check they don't expressly exclude the use of a Plane Pal onboard, as policies can change frequently e.g from our experience, we do find that depending on who you speak to the answer can change back and forth during one phone call!

Couldn't find your airline above? Don't panic. We probably haven't had a clear indication  from the airline yet. We suggest you contact the airline directly or check out customer experience on our Facebook Page.